2020-12-18_Mother_Earth_Hotel_@JavierMer

Covid19 Policy

There are few enclosed spaces at Mother Earth Vegan and much of life is lived in the open air - from our poolside bar to our al fresco restaurant, even our yoga studio can be opened to allow the maximum flow of natural air. Social distancing measures will be observed throughout to ensure the safety of our guests and colleagues. As part of that commitment, we have implemented the following measures to ensure you have a safe stay:

  • All our staff have been trained about Covid-19, how it spreads and how to contain it

  • Hand sanitising stations have been installed at the main hotel entrance and at the restaurant entrance

  • Your room will be thoroughly cleaned upon arrival and can be cleaned daily at your request

  • Complimentary facemasks, gloves & hand gel will be available

  • All staff will have their temperature checked at the start of their working day

  • We will follow Costa Rican government guidelines on the use of facemasks

  • Hotel guests will have exclusive access to our swimming pool, with social distancing measures in place

  • All contact points – i.e. door handles, public restrooms & table tops – will be regularly disinfected throughout the day

  • All non-staying guests will need to make a reservation for food and/or drinks

SANITIZED FOR YOUR PEACE OF MIND

  • Choose to pre-pay and give us your ETA ahead of time, and we'll have your keys waiting for when you arrive so you're good to go

  • You can now complete your registration card from the ease of your own phone and ping it over to us

  • Rooms cleaned, sanitized, and sealed before guest arrival. Rooms will only be serviced upon request by our trained staff following our safety and sanitation protocol, with all the right PPE

  • Our team will use cleaning products and protocols which meet CDC and EPA guidelines, are approved for use and effectively fight against viruses, bacteria and other air borne pathogens on all equipment and surfaces, in every space of the hotel

  • Extra cleaning and sanitizing of public or frequent contact spaces. This includes the front desk, entrance doors and handrails, public bathrooms, dining surfaces and seating areas

  • Where possible, doors and windows will remain open to increase fresh air flow

EVERYTHING YOU'LL NEED TO FEEL SAFE

  • Face masks, hand sanitizer, and COVID-19 information available for all guests upon check-in. We'll have extra masks, gloves and sanitizer if you forgot yours 

  • We will require all guests to have their temperature checked upon entering our facilities

  • Room keys will be sanitized before distribution 

  • Removal of high-touch amenities (minibar menus, pens, notepads, etc.) from rooms. These items will be available upon request from the front desk. All single use or disposable items in rooms will be removed and disposed of following each guest

  • All laundry and linens cleaned following CDC issued guidelines